FAQ
Please use the contact form below if you have more questions.
Services
Yes! I offer 15-minute phone consultations for free. This gives you a chance to learn about how I work and decide if I am a good fit for you. This also gives me a chance to learn more about your needs and determine if I can meet them. If I am not the right fit for you, I will do my best to provide you with an appropriate referral to another therapist.
Yes! I offer 15-minute phone consultations for free. This gives you a chance to learn about how I work and decide if I am a good fit for you. This also gives me a chance to learn more about your needs and determine if I can meet them. If I am not the right fit for you, I will do my best to provide you with an appropriate referral to another therapist.
Both! My office is located on Calgary Trail for in-person sessions. For virtual sessions, I use a video conference platform through Owl Practice. When you book a virtual appointment, I will send you more information about how to access your session.
Yes! I am licensed as a registered provisional psychologist in Alberta, which means I can work with folks living anywhere in the province.
Booking, Cancelling, & Rescheduling Appointments
Existing clients can book sessions online.
Existing clients can book sessions online.
I require 24 hours notice to cancel or reschedule your appointment. Cancellations with less than 24 hours notice are subject to the full session fee.
Yes! Please email me as soon as possible so that I can set up a virtual session in the Owl client portal. If this is your first virtual session, you will need to complete an additional informed consent form (specific to virtual counselling) and set up a client portal here https://portal.owlpractice.ca/heseltonpsychology
Unfortunately, no, I cannot do virtual sessions with clients who are not in Alberta at the time of the session. Every province/country has their own rules and regulations for psychologists, including those working virtually. At this time, I am only registered to work in the province of Alberta.
Fees & Payment
Counselling and Consultation $170/session
Assessments $1850-$3000
Letters/Forms $170/hr billed in 15-minute increments.
I can accept cash, e-transfer, Mastercard and Visa. I can direct bill Alberta Blue Cross.
Counselling and Consultation $235/session
Assessments $3290-$4465
Letters/Forms $235/hr billed in 15-minute increments.
I can accept cash, e-transfer, Mastercard and Visa. I can direct bill Alberta Blue Cross. I can also direct bill many other benefit plans through Telus eClaims and ProviderConnect.
I can direct bill Alberta Blue Cross. For other providers, you will need to pay me and submit your receipts for reimbursement.
I accept Visa, Mastercard, E-transfer, and Cash.
Location, Parking & Office Information
2 hour parking is available on the street, visitor parking in the parkade on P5 and P6. Parking is free but please make sure you register your vehicle. The parkade is monitored and tickets are issued to unregistered vehicles.
2-hour parking is available on the street, visitor parking in the parkade on P5 and P6. Parking is free but please make sure you register your vehicle. The parkade is monitored and tickets are issued to unregistered vehicles.
Yes! The 701 Kingsway — Southgate stops at Allard Way and 54 Avenue every 30 min. It takes approximately 5 minutes to walk from the bus stop to the building.
Please check in for your appointment using the iPad on the wall. If the iPad is not accessible for you, please text me to let me know you’ve arrived.
Help yourself to coffee, tea, or water. Make yourself comfortable in the waiting room and I will come get you when it is time for your session.
I have attempted to make my office as sensory-friendly as possible. The office is soundproof and has options for low lighting, seating options, fidget toys, weighted pads, textured pillows, etc. Please let me know if there is something else you need to support your sensory needs during the session.
Yes. There is an elevator to the 13th floor and there is enough space to maneuver a wheelchair through the office space.
The Therapy Process
In our first session we will review informed consent and you will have a chance to ask any questions you have. From there I will ask you to provide me with background information, the problem that has brought you to therapy, your goals for therapy, and anything else you would like me to know about you! You are always welcome to ask me questions too.
In our first session, we will review informed consent and you will have a chance to ask any questions you have. From there I will ask you to provide me with background information, the problem that has brought you to therapy, your goals for therapy, and anything else you would like me to know about you! You are always welcome to ask me questions too.
Please tell me! Therapy only works if we collaborate. I welcome your feedback and will work with you to find a new direction for therapy. If we can’t find a solution that works for you, I will help you find another therapist who might be a better fit for your needs.
Individual Client Needs
Yes! I have experience working with individuals who use augmentative and alternative communication (AAC), white canes, guide dogs, hearing aids, FM systems, wheelchairs, walkers, etc. Please let me know if you need any special accommodations to access therapy.
Yes! I have experience working with individuals who use augmentative and alternative communication (AAC), white canes, guide dogs, hearing aids FM systems, wheelchairs, walkers, etc. Please let me know if you need any special accommodations to access therapy.
This means that I view neurobiological diagnoses, such as autism or ADHD, as a difference in your brain wiring, rather than a pathology to fix. I welcome people’s differences and, if it feels safe to do so, I encourage you to unmask and be your authentic self in session.